Pre Registration is not necessary for all classes but we do recommend it for limited capacity classes such as TRX, Floating Yoga and Restorative classes, to ensure your spot. You may pre register for classes up to 2 weeks in advance.
Our limited capacity classes have a wait list option. If someone cancels out of a full class, the first person on the wait list will be notified* and can choose to either confirm pre registration or decline, if no longer able to attend, at which point the next person on the list will be notified. It's a pretty great system, designed to get you into your class!
*Be sure to choose your desired method of notification through your mindbody profile. You can receive notifications by text, email or both. While you're at it, make sure your email address on file is correct. You can choose to receive these notifications as well as receipts and still not receive our newsletters if you prefer.
A late cancel is a cancellation you make within a one hour window of the start time of class. Cancel before the one hour window and you are not charged a fee nor will a class be drawn from your current pass/membership.
Late Cancel/No Show Fee
As of Tuesday, September 6 we will be charging a fee of $10 for every limited capacity class you Late Cancel or do not show up for. Cancel before that one hour window and there will be no charge. Cancel within the window or fail to show up and your account will be charged $10 + gst. This charge will apply to TRX and Floating Yoga classes ONLY.
We are implementing the Late Cancel/No Show Fee as a courtesy to members that pre register and show up or try to pre register for full classes that end up half empty due to no shows. We feel an hour before class time is plenty of time to know if you're going to be able to attend. We ask for your courtesy and mindfulness toward all members.
5 Minute TRX Arrival
Beginning Tuesday, September 6, make sure to arrive at least 5 minutes early to your TRX class to guarantee your spot. If there are members waiting in the wing that were unable to pre register for a full class, we will give your pre registered spot to them 5 minutes before class start time. We know life can make you late but we will not turn away waiting members when we don't know if you're going to run in the door at the last minute or a few minutes late. If you are last minute or late and there's still a spot open, you're welcome to it. Our policies are meant to get the most members into class for every class!
If you have questions or feedback, please let us know. Talk to front desk staff or email firstname.lastname@example.org.